Refund and cancellation
This page explains how payment and refunds work, so you know your rights before purchasing.
Last updated: 2026-11-09
License expiry
The license is a one-time payment valid for 12 months. There is no auto-renewal and no automatic charge; the service ends on the expiry date. Renew manually if you want to continue.
Refund conditions
A full refund is available within 7 days of purchase if the batch publishing feature has not been used. Once publishing has started, refunds are handled based on actual usage and a full refund is not guaranteed.
How to request
Email [email protected] with your registration email, order number and a brief reason. Never send full card numbers or passwords.
Processing time
About 5 to 7 business days after we confirm the details. Funds return to the original payment method; posting time depends on your card issuer.
Duplicate charges and disputes
If you notice a duplicate charge or an incorrect amount, email us immediately with the order number and we will help reconcile it.