ShopeePilot frequently asked questions
Answers about devices, plans, failed publishes, cancellation and refunds.
- Devices
- License
- Troubleshooting
- Payment
- Expiry & refunds
01DevicesWhat equipment do I need?＋
A Windows PC and your own Android device, connected over USB or wireless ADB. Setup follows the on-screen steps.
02LicenseHow many PCs can I bind?＋
The free tier and the main license each bind 1 Windows PC; the supporter license binds 2. Android phones are execution devices and do not count toward the license. You own and manage every device and account yourself.
03TroubleshootingWhat if a publish fails?＋
Every video has a detailed log with a failure reason, and you can retry only the failed items instead of the whole batch.
04PaymentDo I have to pay to start?＋
No. Signing up includes 8 videos in total on 1 Windows PC. When you need unlimited videos, make a one-time payment for a 1-year license with no auto-renewal. See the Plans & pricing page.
05Expiry & refundsWill I be charged again when the license expires?＋
No. It is a one-time payment for a 1-year license. There is no auto-renewal and no automatic charge; renew manually if you want to continue. See the Refund and cancellation page for conditions.