Contact us
Need help or have a question about the service? Reach us here and we will get back to you.
Last updated: 2026-11-09
Support email
[email protected] (Traditional Chinese or English). This is a monitored inbox, not an auto-responder.
Support hours
Monday to Friday, 10:00–18:00 (GMT+8), excluding public holidays. Messages sent outside these hours are answered the next business day.
What to include
Your registration email, batch number, the time the issue occurred, and a screenshot or error message. This speeds up diagnosis considerably.
Billing and license issues
Include your order number and registration email. For security, we will never ask for a full card number, password or verification code.
Trademark and rights issues
Rights holders who believe there is an infringement should email us with proof of rights and the specific page URL. We will respond promptly.